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  • US Domestic, Territories & FPO/APO/DPO: Free Shipping;
  • International: Flat-rate $9.99 Shipping

Shipping Policy

Thank you for visiting and shopping at Duty Uniform. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

Business Days are defined as Monday through Friday, excluding holidays.

All orders made before 12:00PM PST are processed within 0-2 business days. Orders are not shipped on weekends or holidays, orders through the US Postal Service can be delivered on weekends.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Our Carriers

The carrier chosen for a order is based on the best price available and/or the speed of delivery and the amount of insurance needed for the order.

Total delivery time

United States, Military, US Territories

Estimated delivery time based on customer locations

International

Delivery delays can occasionally occur. Especially during high-volume seasons.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Duty Uniform is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact us so we can file a claim with the carrier and give you the option of a refund or replacement product at no additional cost. Please save all packaging materials and damaged goods to assist us in filing a claim.

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition, and packaging. Used products, or products damaged by the customer will not be eligible for refund, except for items damaged by the shipping carrier.
  2. The 15 day window is calendar days and is calculated from the date the package was marked “delivered” by the carrier.
  3. Request your Return Label by emailing contact-us@dutyuniform.com, or calling 1-800-554-2417. Be ready to provide a detailed reason for the return and pictures of the product that supports your reason, if requested. Sometimes, we may not even request the item back and will process your refund. Upon approval you will be emailed the return label in pdf format. This will contain the address of the closest warehouse where you can ship the product you would like to return. We will pull all required information for your order and can check if the item was never delivered, in which case we will approve the refund.
  4. Once the item has been marked shipped by the carrier, Duty Uniform assumes responsibility for the package, we will email you the return tracking number in an automated message, but refunds are not processed until we have received and inspected the package for the items.
  5. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
  6. Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

Contact Us if you have questions